How can we help you?

Find quick and clear answers to common queries about our challenges, services and policies.

  • Am I allowed to use Expert Advisors (EAs)?

    Yes, you are allowed to use Expert Advisors (EAs) if they adhere to our prohibited trading practices policy. However, the use of high-frequency trading (HFT) strategies and Gold Arbitrage EAs is strictly prohibited.

  • Am I required to use stop-loss and take-profitorders?

    While we strongly encourage the use of stop-loss and take-profit orders as essential tools for disciplined risk management, they are not mandatory.

  • What are the minimum trading days?

    No minimum trading days are required during the evaluation for both Phase 1 and Phase 2.

  • What are Prohibited Trading Practices?

    The following activities are strictly prohibited on the Pinex Capital platform:
    • Hedging Prohibition: Hedging is strictly prohibited within the same trading account, between accounts owned by the same trader, or across accounts owned by different traders. Hedging involves opening two opposite
    positions on the same asset, regardless of lot size or calculated risk. This rule is in place to ensure fairness, transparency, and proper risk management within the trading environment.
    • Duplicate Trades Across Accounts: Traders cannot duplicate trades (manually or via EA) between evaluation accounts, from a master account to an evaluation account, or across multiple evaluation accounts. Once the
    evaluation is passed, traders may choose to combine funded accounts or keep them separate.
    • Strategy Consistency: Traders must maintain consistency in their strategies throughout the evaluation and funded stages. Using one strategy to pass an assessment and switching to a different strategy in a funded account (e.g., EA during assessment and manual trading in the funded phase) is not allowed.
    • Third-Party Strategies or Expert Advisors (EAs): Using third-party strategies, off-the-shelf EAs, or tools marketed specifically to pass evaluation accounts is prohibited. If there are doubts regarding an EA's ownership, Pinex Capital may require proof, including access to the EA's code.
    • Exploiting System Errors or Latency: Taking advantage of pricing or platform errors provided by the broker.
    • Insider Trading: Utilizing non-public and/or insider information for trading purposes.
    • Front-Running Trades: Executing trades ahead of orders placed elsewhere.
    • Jeopardizing Broker Relationships: Trading in a manner that could damage Pinex Capital's relationship with the broker or result in trades being canceled.
    • Regulatory Violations: Engaging in trades that may create regulatory issues for the broker.
    • All-or-Nothing Trading: Executing high-risk trades where a single trade could result in the loss of the account.
    • Excessive Risk Strategies: Any trading style deemed excessively risky by Pinex Capital will result in account closure and a full refund.
    • Gambling Practices Prohibited by Pinex Capital: Pinex Capital defines gambling as:
    o Taking over 50% of trades with a holding time of less than one minute.
    o One-Sided Bets Prohibition: Customers are prohibited from engaging in speculative trading practices that constitute one-sided bets. This includes, but is not limited to, aggressively increasing a position—whether by adding to a profitable trade or averaging down on a losing one—in a manner that exceeds prudent risk management limits. Such practices are considered gambling rather than serious trading and may result in account review or suspension.
    o Opening five or more positions in a losing trade, including both initial and subsequent entries.o Using more than 50% of the account's margin, significantly increasing risk. For example, opening a 2-lot position on XAUUSD, requiring a $27,435 margin on a $50,000 account, exceeds the 50% margin threshold.
    o Opening one trade and adding multiple positions without securing earlier trades (e.g., moving stop-loss to breakeven) and holding all positions until passing or failing the challenge without placingadditional trades.
    o Note: The risk team may allow exceptions after analyzing the trader's behavior across active and past accounts.
    • Abuse of the Simulated Environment:
    Abusing the simulated environment includes consistently executing large-volume trades without a clear or logical trading strategy. This behavior disregards fundamental market analysis and risk management, failing to provide credible trading data. Accounts identified for such activity may:
    o Receive warnings.
    o Face temporary trading restrictions.
    o In severe cases, face suspension or termination.
    • Prohibited Trading Detection: If Pinex Capital detects prohibited trading activities, your participation may be terminated, including forfeiture of fees paid. Trading activity is subject to review before a simulated funded account is issued. If prohibited trading is detected, the account will be closed, and any profits forfeited.

  • How is account inactivity calculated?

    Accounts that remain inactive for 30 calendar days will be considered breached, affecting both Evaluationd and Simulated Funded Accounts.

  • Am I allowed to trade during news events?

    Trading during major news events is subject to specific restrictions. Executing trades within 5 minutes before or after a significant news release is not allowed, as these periods often lead to unpredictable market conditions that may not align with responsible trading practices. These restrictions apply only to instruments directly affected by the news event. Trades opened before the restricted window and closed afterward are not subject to this rule. With the Major News Trading Add-On, you are allowed to trade during major news events and don’t need to monitor or avoid news releases.

  • What evaluation plans are we offering?

    We provide a variety of account options tailored to different trading needs:
    • 2-Step Evaluation: Available in 10K, 25K, 50K, 100K, 150K, and 200K account sizes.
    • Instant Funding Accounts: Offered in 5K, 10K, 20K, 35K, and 50K options.

  • What is a Pinex Capital simulated funded account?

    After successfully completing the evaluation and receiving their certificate, traders are provided with credentials to access a simulated funded account, operating with virtual funds. This account accurately mirrors real market conditions, including live data and clearing processes from liquidity providers.No real funds are issued, as participants pay a fee for an educational trading evaluation. This process offers the opportunity for their strategies to be mirrored and for them to earn compensation as independent contractors. It’s important to note that Pinex Capital is not a broker.

  • Which trading instruments are available on our platform?

    FX pairs and CFD indices, metals, commodities, equities and cryptocurrencies.

  • Is weekend holding allowed?

    Weekend holding is not permitted unless you have purchased the Major News Trading Add-On.

  • Is anyone else allowed to trade on my account?

    All trading accounts associated with Pinex Capital challenges must be operated exclusively by the account owner and cannot be altered once a phase has been completed. Sharing account login credentials with others is strictly prohibited. To ensure accurate data tracking within our systems, we strongly advise against accessing accounts via VPN or VPS. The use of third-party services, including account management, "pass your challenge" services, or copy trading, is
    strictly forbidden. Engaging in such activities will result in the rejection of funded accounts and permanent suspension from our platform. Any violations of these rules detected by our system will result in account termination and a permanent ban from accessing Pinex Capital services.

  • Is it possible to combine accounts?

    Evaluation accounts or simulated funded accounts that have already started trading or exceed $400,000 cannot be combined. However, simulated funded accounts that have not yet been traded and are below $400,000 can be combined.

  • Is hedging allowed?

    Hedging is strictly prohibited within the same trading account, between accounts owned by the same trader, or across accounts owned by different traders. Hedging refers to opening two opposite positions on the same asset,
    regardless of differences in lot size or calculated risk. This rule is designed to maintain fair and transparent trading practices and to protect the integrity of our trading environment. Hedging can create confusion in risk management and may result in unfair advantages or disadvantages among traders.

  • Which countries are not allowed to apply for Pinex Capital?

    We currently do not accept clients from Russia, Cuba, Sudan, Somalia, Iran, Lebanon, Syria, North Korea, Libya, Vietnam.

  • What is considered a Trading Day?

    A trading day is only counted when you open a trade on that day, and it goes from midnight CET to midnight CET.

  • What happens if a rules violation is detected on my account?

    If a breach or violation of prohibited trading practices is detected on your account, it will be suspended and become ineligible for future payouts. However, you will have the option to purchase a new account at a discounted price.

  • When does my evaluation start?

    The evaluation starts the day you take your first trade.

  • When will I receive my credentials?

    Your credentials will be sent to your email immediately after completing your selected program.

  • Risk limitation Policy

    Pinex Capital reserves the right to implement specific risk limitations on any trader's account if deemed necessary to ensure responsible trading practices. Our team actively monitors trading behavior to confirm it aligns with our standards for a safe and fair trading-environment. If we detect excessive risk-taking patterns, we may introduce limitations, such as capping the risk per trade idea to a maximum of 1% of the account's initial balance. Consequences of Non-Compliance with Risk Limitations Failure to adhere to these risk restrictions after receiving a notification will result in an immediate breach of the account. Accounts breached under these conditions will not be eligible for payouts, and no further entitlements will be provided. These measures are designed to promote disciplined trading habits and safeguard account stability. Risk restrictions may be reviewed and potentially lifted if consistent adherence to safe trading practices is demonstrated over time.

  • How is the overall Drawdown Calculated?

    Classic Two Steps No Time Limit:
    We enforce a maximum overall drawdown of 10%. The maximum drawdown is calculated based on the starting balance of your evaluation or simulated funded account. Example: If your account size is $50,000, your account would breach the maximum overall drawdown limit if your equity dropped to $45,000.

  • What are the profit targets?

    The profit target for phase one is 8% and for phase two it is 5%.

  • What is the daily drawdown?

    At Pinex Capital, we enforce a maximum daily drawdown of 4%. The daily drawdown is calculated based on your balance or equity at midnight CET. Example (4%): If your daily starting balance/equity was $50,000, your simulated account would breach the daily drawdown limit if your balance/equity dropped to $48,000 during the day.

  • What is the account leverage/commissions?

    For the Classic Two-Step Evaluation, the leverage is set as follows:
    • Forex: 1:50
    • Metals: 1:20
    • Commodities: 1:15
    • Indices: 1:10
    • Crypto: 1:2
    • Commissions: Evaluation none/Funded default

  • When will I receive payouts from my simulated funded account?

    In our Classic Two-Step Challenge, traders can request their first payout after 21 business days. However, by purchasing the Bi-Weekly Payout Add-On, you gain the flexibility to request payouts every 14 business days, allowing for more frequent access to your profits.

  • How does the Max Smart Drawdown work on our Direct Funding
    program?

    In the Pinex Capital Direct Funding Program, the Max Smart Drawdown is a key risk management tool that balances flexibility for traders while maintaining controlled risk exposure. It adapts dynamically as your account equity grows and ensures transparency throughout your trading journey.
    When you begin with a $50,000 account, your initial Max Smart
    Drawdown is set at 10% of your starting balance. This means your account cannot fall below $45,000, giving you a maximum loss buffer of $5,000.
    Adjustments as Equity Increases As your account grows, the Max Drawdown adjusts upward to reflect your highest equity point. For example:
    • If your equity increases to $51,000, the Max Drawdown will shift to $46,000 ($51,000 - $5,000). This mechanism ensures that your allowable loss always remains aligned with your account's peak equity. It’s important to note that the Max Drawdown only moves upward when your equity increases. If your equity decreases, the drawdown level will remain fixed at its previous high and will not adjust downward.
    Once your account achieves a 5% profit from the starting balance (e.g., $52,500 on a $50,000 account), the Max Smart Drawdown becomes permanently locked at -5% of your initial balance (in this case, $47,500). At this stage, even if your equity continues to grow, the Max Drawdown will no longer adjust. This locking mechanism stabilizes your account's risk exposure while rewarding your trading progress.
    If your account equity drops below the current Max Drawdown level – whether during initial trading or after the lock at 5% profit – it will be considered breached and closed. This happens because the maximum allowable loss has been exceeded.
    The Max Smart Drawdown system is designed to:
    • Encourage disciplined trading practices by limiting risk
    exposure.
    • Protect both the trader and the firm from excessive risk.
    • Reward consistent account growth with a stable drawdown
    structure.
    You can monitor your Max Drawdown level in your trading dashboard,
    where it is updated every 10-20 minutes. Once the drawdown locks at
    5%, it will also be clearly displayed.
    The Max Smart Drawdown is a reliable system that adapts to your
    trading performance while maintaining clear risk limits. It ensures
    transparency, stability, and a structured approach to trading within
    Pinex Capital’s Direct Funding Program.

  • How does the Maximum Loss per Trade rule work?

    In the Direct Funding Program at Pinex Capital, the Maximum Loss Per Trade Policy sets clear boundaries on the amount of risk a trader can take on any single trade idea. This policy is designed toencourage responsible trading practices while protecting both the trader's account and the firm's capital.
    Traders are not allowed to risk more than 2% of their initial account
    balance on any single trade idea. Example: If you have a $50,000 account, your maximum risk per trade idea is $1,000. This rule ensures that no single trade idea can cause excessive damage to your account balance, promoting consistency and
    disciplined risk management.
    There are no restrictions on lot sizes or trading styles. Traders have complete freedom in how they execute their strategies. However, regardless of lot size or position count, the total potential loss per trade idea must not exceed 2% of the initial account balance.
    A trade idea refers to one or multiple trades on the same instrument and in the same direction. Example: If you open several buy positions on EUR/USD, they are collectively considered one trade idea. The total combined potential loss across
    all those positions must not exceed the 2% risk limit. Risk Calculation for Multiple Positions When multiple positions are opened on the same instrument in the
    same direction, their combined risk must respect the 2% maximum loss rule. Example: On a $50,000 account, if you open three buy positions on EUR/USD,
    the total combined potential loss across all three trades cannot exceed $1,000.
    Failing to comply with the Maximum Loss Per Trade Policy will result
    in strict consequences:
    • First Offense: You will receive a warning, and any profit generated from the violating trade will be deducted from your account.
    • Second Offense: Your account will be terminated due to a breach of the risk management rules.
    These measures ensure that traders remain aligned with Pinex Capital's disciplined risk framework.
    Traders can trade multiple instruments simultaneously, and each instrument will have its own separate 2% risk limit based on the initial account balance. For example:
    • A position on EUR/USD can risk up to $1,000.
    • A separate position on XAU/USD can also risk up to $1,000.
    Each instrument’s risk is treated independently, but the 2% rule must still be respected for each trade idea.
    The Maximum Loss Per Trade Policy provides clarity, structure, and accountability, empowering traders to manage risk effectively while protecting their accounts from significant losses. By following these guidelines, traders can maintain long-term sustainability and consistency in their trading performance.

  • How does the scaling plan work on our Direct Funding Program?

    The Scaling Plan in Pinex Capital's Direct Funding Program is designed to reward consistent and successful trading performance by offering traders the opportunity to grow their account size and potentially increase their earnings. Below, we explain how it works using a $50,000 account as an example.
    To qualify for scaling, you need to achieve a 10% profit on your initial
    account balance. For a $50,000 account, this means reaching
    $55,000 in equity.
    Once you hit the 10% profit target, you have three options:
    1. Continue Trading Normally: You can keep trading on your current account without making any changes.
    2. Request a Normal Payout: You can withdraw profits according to the standard profit split schedule.
    3. Request Account Scaling: You can choose to scale your account, allowing it to double in size while receiving 50% of the profits generated from reaching the scaling target.
    When you select the scaling option:
    • You will receive 50% of the profits generated from reaching the 10% target.
    • You’ll then be issued a new account with double your initial balance.
    Example:
    • Starting Balance: $50,000
    • Profit Target Achieved: $5,000
    • Profit Split: You receive $2,500 (50% of the profit).
    • New Account Balance After Scaling: $100,000
    The new scaled account will follow the same rules as a standard Direct Funding account, including:
    • Profit split percentages
    • Maximum drawdown limits
    • Payout schedules
    It will essentially operate as if it were a newly issued Direct Funding account from the beginning.
    Scaling doesn’t stop after the first increase. You can continue to scale your account up to a maximum of three times. Each time you reach a new 10% profit target, your account balance will double:
    • Initial Account: $50,000
    • 1st Scaling: $100,000• 2nd Scaling: $200,000
    • 3rd Scaling: $400,000
    This structure creates a clear pathway for traders to grow their accounts significantly based on consistent performance.
    During each scaling event, you will receive 50% of the profits generated from reaching the 10% target. After scaling, the profit split will revert to the standard structure set for Direct Funding accounts.
    Once you meet the 10% profit target, you can request account scaling either by contacting our Support Team.
    The Scaling Plan at Pinex Capital provides a structured and transparent opportunity for traders to grow their accounts while maintaining responsible risk management practices. It rewards consistency and performance, empowering traders to achieve greater financial potential.

  • What is the account leverage?

    For Direct Funding accounts, the leverage is as follows:
    • 1:30 for Forex
    • 1:15 for Metals,
    • 1:30 Commodities
    • 1:5 Indices
    • 1:1 for Crypto

  • How are withdrawal/payout requests processed?

    Withdrawal requests can be submitted directly from your dashboard and are typically processed within 48 to 72 business hours. The minimum withdrawal amount is $100.
    At Pinex Capital, we have implemented a specific policy for the first two payouts, limiting each to a maximum withdrawal of 10% of the account size capped at $10,000. This policy is not designed to restrict traders arbitrarily but rather to establish a fair and structured system that benefits both the trader and the firm.
    The primary reason behind this limitation is to ensure sufficient time to thoroughly evaluate a trader's consistency, risk management approach, and overall trading strategy. In many cases, the time between starting a trading challenge and requesting the first payout might not provide enough data to fully assess whether a trader's results are sustainable or driven by short-term luck, high-risk strategies, or market anomalies.
    By capping the first two withdrawals, we can better observe the trader's long-term behavior, their ability to manage drawdowns, and their adherence to disciplined trading practices. This allows us to build a foundation of trust and confidence in the trader's performance before granting access to unrestricted withdrawals.
    It's important to clarify that this limitation only applies to the initial two payout requests. Afterward, traders can withdraw profits without any restrictions on the withdrawal amount. However, Profits that exceed the $10,000 limit during the first two payouts remain in the account and can be withdrawn with the next payout.

  • How is the profit split on all simulated funded account?

    In our Two-Step Evaluation Program, traders are eligible to receive 80% of their profits after a waiting period of 21 business days from their first payout request.
    If you opt for the 90% Profit Split Add-On and the Bi-Weekly Payout Add-On, you can increase your profit share to 90% and reduce the payout waiting period to just 14 calendar days. These add-ons provide enhanced flexibility and quicker access to your earnings. For our Direct Funding Program, traders can also request 80% of their profits after 21 business days. However, with the 90% Profit Split Add-On, you can increase your share to 90% of your profits while maintaining the same 21-business-day waiting period. These payout structures are designed to accommodate different trading preferences, allowing you to select the option that best aligns with your financial goals and trading strategy. If you have any questions about these payout options or add-ons, feel free to reach out to our support team for clarification.

  • Do I get a discount when retrying the evaluation?

    Anytime you fail the evaluation, you get a 10% discount on samechallenge size or bigger.

  • How to become an affiliate?

    To become an affiliate with Pinex Capital, you’ll need to meet a few simple requirements. First, ensure you’ve purchased an account with us and have an active client account. Once that’s set up, follow these steps:
    1. Access the Affiliate Section: Navigate to the "Affiliate" area on
    our website.
    2. Submit Your Application: Fill out and submit the affiliate request
    form.
    3. Application Review: Our team will carefully review your
    application within 24 to 72 hours.
    4. Confirmation: Once approved, you’ll receive a confirmation email along with access to our affiliate tools and resources.
    As an approved affiliate, you’ll have everything you need to begin promoting Pinex Capital and earning rewards by referring new clients. This program is a great way to generate additional income while helping others discover the opportunities we offer. If you have any questions during the process, our support team is always here to assist you.

  • What Payment method do you accept?

    We accept credit/debit Card and Crypto.

  • What is the Refund Policy?

    You can find our policies in our Terms and Conditions.

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